Standby generator enclosure installed outside a commercial facility

Emergency & Outage Service

Emergency generator service responds when a standby unit fails to start or fails during an active power outage. Hedgehog Power Systems dispatches certified technicians for emergency diagnostics and repair across Illinois and the Midwest, so a data center, hospital, life care facility, or business is not left without backup power.

Scope of work

What's included.

  • Rapid response for no-start and mid-outage failures
  • On-site diagnostics and field repair
  • Priority dispatch for critical facilities
  • Post-event root-cause reporting
  • Follow-up preventive plan to reduce repeat failures
Questions

About this service.

How often does NFPA 110 require a generator to be tested?

NFPA 110 calls for a weekly inspection, a monthly exercise run of at least 30 continuous minutes at 30% or more of nameplate kW (or the manufacturer’s minimum exhaust gas temperature), monthly operation of each transfer switch, annual fuel quality testing, and, for Level 1 systems, a 4-hour run at least once every 36 months. The edition that applies is the one adopted by your local authority having jurisdiction, so confirm it with your AHJ.

How often should my generator be serviced?

Generators typically need full service annually or every 200 to 500 hours of operation, whichever comes first. We also recommend weekly visual checks and monthly exercise runs. A tailored plan can include breaker testing, fuel tank cleaning, and engine maintenance to prevent issues before they start.

Why did my generator fail during a power outage?

The most common cause we find is a dead or weak starting battery, which is why batteries get tested monthly and replaced on a schedule. After that: contaminated fuel that clogs filters, a transfer switch that did not transfer, and coolant or block heater problems that keep a cold engine from starting. A generator that only runs under light load can also wet stack, leaving unburned fuel in the exhaust that chokes the engine when real load arrives.

Schedule service

Request emergency & outage service.

Tell us what you are running and where it is. We respond within 1 business day, sooner for emergencies.

(708) 292-6300
  • Written report after every visit
  • NFPA 70E trained and certified technicians
  • Serving Illinois and 7 surrounding states